Onboarding Flow Feedback Survey
Where new users hesitated, what they skipped, and when value first appeared.
5 questions · 1 page · about 2 minutes to answer · fully editable after you start
Every onboarding flow has a moment where new users silently decide whether to continue. This survey, triggered at the end of first-run, locates it: which step felt longest, what they skipped, and – the north star – how quickly they reached something genuinely useful.
The time-to-value rating is the metric to trend across onboarding iterations. Everything else in the survey explains its movement.
Template preview
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Page 1
Your first run
This survey is about the first steps you took when you started using our product. Tell us what was clear and what slowed you down. It takes about 2 minutes.
Q1.How quickly did you get to something genuinely useful?*
Q2.Which step felt the longest or most tedious?
- Signing up
- Initial setup questions
- Importing or adding data
- Learning the interface
- None - it flowed
- Other…
Q3.Did you skip any setup steps?
- No
- Yes - planned to return later
- Yes - they seemed pointless
Q4.What almost made you give up, if anything?
Q5.What should we explain better for the next new user?
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