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IT & Support

System Outage Impact Survey

Measure real user impact after downtime: work lost, workarounds, comms verdict.

4 questions · 1 page · about 2 minutes to answer · fully editable after you start

Uptime dashboards measure servers; this survey measures the outage as humans experienced it – work blocked or lost, workaround costs, and whether status communication reached people and told the truth. The gap between measured downtime and reported impact is where your incident process needs work.

Send within a day of resolution to affected teams. The communication verdict shapes your status-page practice; the work-lost answers, aggregated, give leadership the honest cost of the incident.

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Page 1

During the outage

This survey asks how the recent outage affected your work. Your answers help us understand the impact and prevent a repeat. It takes about 2 minutes.

Q1.How badly did the outage affect your work?*

  • Fully blocked
  • Partially blocked
  • Minor annoyance
  • Not affected

Q2.Did you lose any work or data?*

  • No
  • Lost some unsaved work
  • Lost significant work

Q3.How would you rate each part of our communication during the outage?

PoorOKGoodNot applicable
Knowing an incident was happening
Updates on progress
Honesty of the updates
Knowing when it was safe to resume

Q4.What should we do differently in the next incident?

Respondent types their answer here…

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