A real AI decision report, from a demo survey

What do you love most about Brew Haven?

Themes from 200 of 1,000 answers, picked evenly across the whole fieldwork — each count is out of those 200, and its share estimates the share of all 1,000.

• positiveCoffee & Bean Quality / Consistency52 · 26%
  • “Honestly, the beans are the reason I haven't switched yet.”×3
  • “For me, best flat white in the city, hands down. The bean quality is consistently excellent.”×2
  • “Honestly just the beans at this point. Just my two cents.”×2
  • • “The bean quality is what keeps me coming back.”×2
    • “The beans are the reason I haven't switched yet.”×2
    • “The bean quality is what keeps me coming back. Just my two cents.”×2
    • “Best flat white I've found in the city. Beans are excellent every time.”×2
    • “The flat whites — consistently great beans.”×2
    • “Honestly, same great coffee at every store I've tried.”
    • “For me, best flat white in the city, hands down. The bean quality is consistently excellent. Thanks.”
    • “Reliable: every store makes it the same way. That's about it.”
    • “Honestly, whichever store I go to, the coffee is just as good.”
    • “Consistency. Every store pours the same great cup, which is rare.”
    • “Whichever store I go to, the coffee is just as good.”
    • “Reliable: every store makes it the same way.”
    • “Coffee quality. The flat white is the best around and never varies.”
    • “Honestly, excellent beans, and the flat white is spot on every time. That's about it.”
    • “To be fair, whichever store I go to, the coffee is just as good.”
    • “Consistency across stores — the cup is always the same quality. Just my two cents.”
    • “Same great coffee at every store I've tried.”
    • “Coffee quality. The flat white is the best around and never varies. Just my two cents.”
    • “To be fair, excellent beans, and the flat white is spot on every time. That's about it.”
    • “Honestly, consistency across stores — the cup is always the same quality.”
    • “Honestly, reliable: every store makes it the same way. Thanks.”
    • “For me, the beans are good; that's mainly why I still come. Thanks.”
    • “Consistency across stores — the cup is always the same quality.”
    • “Consistency across stores — the cup is always the same quality. Thanks.”
    • “Excellent beans, and the flat white is spot on every time. That's about it.”
    • “Coffee quality. The flat white is the best around and never varies. Thanks.”
    • “For me, honestly just the beans at this point. That's about it.”
    • “Honestly, the bean quality is what keeps me coming back. Just my two cents.”
    • “Honestly, same great coffee at every store I've tried. Thanks.”
    • “For me, the beans are good; that's mainly why I still come. That's about it.”
    • “To be fair, best flat white I've found in the city. Beans are excellent every time.”
    • “Best flat white in the city, hands down. The bean quality is consistently excellent.”
    • “Honestly just the beans at this point.”
    • “Honestly, consistency. Every store pours the same great cup, which is rare.”
    • “For me, the beans are good; that's mainly why I still come.”
    • “Honestly, the flat whites — consistently great beans.”
    • “For me, good beans. That's the main reason I still come. That's about it.”
    • “Good beans. That's the main reason I still come. Thanks.”
    • “The beans are good; that's mainly why I still come. Thanks.”
    • “Honestly, the bean quality is what keeps me coming back. Thanks.”
  • Show all 43 different answers

    • “The bean quality is what keeps me coming back.”×2
    • “The beans are the reason I haven't switched yet.”×2
    • “The bean quality is what keeps me coming back. Just my two cents.”×2
    • “Best flat white I've found in the city. Beans are excellent every time.”×2
    • “The flat whites — consistently great beans.”×2
    • “Honestly, same great coffee at every store I've tried.”
    • “For me, best flat white in the city, hands down. The bean quality is consistently excellent. Thanks.”
    • “Reliable: every store makes it the same way. That's about it.”
    • “Honestly, whichever store I go to, the coffee is just as good.”
    • “Consistency. Every store pours the same great cup, which is rare.”
    • “Whichever store I go to, the coffee is just as good.”
    • “Reliable: every store makes it the same way.”
    • “Coffee quality. The flat white is the best around and never varies.”
    • “Honestly, excellent beans, and the flat white is spot on every time. That's about it.”
    • “To be fair, whichever store I go to, the coffee is just as good.”
    • “Consistency across stores — the cup is always the same quality. Just my two cents.”
    • “Same great coffee at every store I've tried.”
    • “Coffee quality. The flat white is the best around and never varies. Just my two cents.”
    • “To be fair, excellent beans, and the flat white is spot on every time. That's about it.”
    • “Honestly, consistency across stores — the cup is always the same quality.”
    • “Honestly, reliable: every store makes it the same way. Thanks.”
    • “For me, the beans are good; that's mainly why I still come. Thanks.”
    • “Consistency across stores — the cup is always the same quality.”
    • “Consistency across stores — the cup is always the same quality. Thanks.”
    • “Excellent beans, and the flat white is spot on every time. That's about it.”
    • “Coffee quality. The flat white is the best around and never varies. Thanks.”
    • “For me, honestly just the beans at this point. That's about it.”
    • “Honestly, the bean quality is what keeps me coming back. Just my two cents.”
    • “Honestly, same great coffee at every store I've tried. Thanks.”
    • “For me, the beans are good; that's mainly why I still come. That's about it.”
    • “To be fair, best flat white I've found in the city. Beans are excellent every time.”
    • “Best flat white in the city, hands down. The bean quality is consistently excellent.”
    • “Honestly just the beans at this point.”
    • “Honestly, consistency. Every store pours the same great cup, which is rare.”
    • “For me, the beans are good; that's mainly why I still come.”
    • “Honestly, the flat whites — consistently great beans.”
    • “For me, good beans. That's the main reason I still come. That's about it.”
    • “Good beans. That's the main reason I still come. Thanks.”
    • “The beans are good; that's mainly why I still come. Thanks.”
    • “Honestly, the bean quality is what keeps me coming back. Thanks.”
• mixedLoyalty Program / Rewards Plus30 · 15%
  • “The loyalty programme is a nice idea but doesn't make up for the wait.”×4
  • “The loyalty scheme, I suppose — though the wait still annoys me. That's about it.”×2
  • “Loyalty points are good; the wait isn't.”×2
  • • “For me, the perks on Rewards Plus actually pay for the membership. That's about it.”
    • “To be fair, loyalty points are good; the wait isn't. Just my two cents.”
    • “For me, Rewards Plus pays for itself, and the birthday coffee was a lovely surprise.”
    • “To be fair, the loyalty programme is a nice idea but doesn't make up for the wait.”
    • “For me, the Rewards Plus perks are genuinely worth it. Thanks.”
    • “The Rewards Plus perks genuinely pay for themselves. Free birthday coffee was a nice touch.”
    • “Loyalty points are good; the wait isn't. Just my two cents.”
    • “To be fair, I like the rewards, even though the wait cancels them out. That's about it.”
    • “The loyalty scheme, I suppose — though the wait still annoys me.”
    • “Rewards Plus — the free drinks add up quickly. Birthday coffee was a nice touch.”
    • “To be fair, Rewards Plus pays for itself, and the birthday coffee was a lovely surprise. Thanks.”
    • “For me, the loyalty scheme, I suppose — though the wait still annoys me. That's about it.”
    • “Rewards Plus pays for itself, and the birthday coffee was a lovely surprise.”
    • “The loyalty scheme, I suppose — though the wait still annoys me. Just my two cents.”
    • “To be fair, the Rewards Plus perks are genuinely worth it. Thanks.”
    • “Honestly, the Rewards Plus perks are genuinely worth it. That's about it.”
    • “The perks on Rewards Plus actually pay for the membership. That's about it.”
    • “To be fair, I like the loyalty idea, even if it doesn't quite make up for the wait.”
    • “Rewards Plus pays for itself, and the birthday coffee was a lovely surprise. That's about it.”
    • “Loyalty points are good; the wait isn't. Thanks.”
    • “I like the loyalty idea, even if it doesn't quite make up for the wait. Thanks.”
    • “To be fair, the Rewards Plus perks genuinely pay for themselves. Free birthday coffee was a nice touch.”
  • Show all 25 different answers

    • “For me, the perks on Rewards Plus actually pay for the membership. That's about it.”
    • “To be fair, loyalty points are good; the wait isn't. Just my two cents.”
    • “For me, Rewards Plus pays for itself, and the birthday coffee was a lovely surprise.”
    • “To be fair, the loyalty programme is a nice idea but doesn't make up for the wait.”
    • “For me, the Rewards Plus perks are genuinely worth it. Thanks.”
    • “The Rewards Plus perks genuinely pay for themselves. Free birthday coffee was a nice touch.”
    • “Loyalty points are good; the wait isn't. Just my two cents.”
    • “To be fair, I like the rewards, even though the wait cancels them out. That's about it.”
    • “The loyalty scheme, I suppose — though the wait still annoys me.”
    • “Rewards Plus — the free drinks add up quickly. Birthday coffee was a nice touch.”
    • “To be fair, Rewards Plus pays for itself, and the birthday coffee was a lovely surprise. Thanks.”
    • “For me, the loyalty scheme, I suppose — though the wait still annoys me. That's about it.”
    • “Rewards Plus pays for itself, and the birthday coffee was a lovely surprise.”
    • “The loyalty scheme, I suppose — though the wait still annoys me. Just my two cents.”
    • “To be fair, the Rewards Plus perks are genuinely worth it. Thanks.”
    • “Honestly, the Rewards Plus perks are genuinely worth it. That's about it.”
    • “The perks on Rewards Plus actually pay for the membership. That's about it.”
    • “To be fair, I like the loyalty idea, even if it doesn't quite make up for the wait.”
    • “Rewards Plus pays for itself, and the birthday coffee was a lovely surprise. That's about it.”
    • “Loyalty points are good; the wait isn't. Thanks.”
    • “I like the loyalty idea, even if it doesn't quite make up for the wait. Thanks.”
    • “To be fair, the Rewards Plus perks genuinely pay for themselves. Free birthday coffee was a nice touch.”
• positiveApp Ordering Ahead29 · 14%
  • “Easy enough to order ahead; quality is fine. Thanks.”×3
  • “Easy enough to order ahead; quality is fine. Just my two cents.”×2
  • “Decent quality and the app makes ordering ahead easy enough.”×2
  • • “Ordering ahead on the app is handy and the coffee's decent.”×2
    • “To be fair, decent quality and the app makes ordering ahead easy enough. Thanks.”
    • “Ordering ahead on the app is handy and the coffee's decent. Thanks.”
    • “Honestly, decent quality and the app makes ordering ahead easy enough.”
    • “Ordering ahead on the app is handy and the coffee's decent. Just my two cents.”
    • “To be fair, the app for ordering ahead, mostly. Quality is decent.”
    • “For me, the app for ordering ahead, mostly. Quality is decent. Just my two cents.”
    • “Honestly, ordering ahead on the app is handy and the coffee's decent. That's about it.”
    • “Decent coffee, and I can order ahead on the app.”
    • “The app for ordering ahead, mostly. Quality is decent.”
    • “Honestly, easy enough to order ahead; quality is fine. Thanks.”
    • “To be fair, decent coffee, and I can order ahead on the app. Just my two cents.”
    • “Easy enough to order ahead; quality is fine.”
    • “For me, ordering ahead on the app is handy and the coffee's decent.”
    • “To be fair, the app for ordering ahead, mostly. Quality is decent. Just my two cents.”
    • “To be fair, decent quality and the app makes ordering ahead easy enough.”
    • “To be fair, decent coffee, and I can order ahead on the app. Thanks.”
    • “To be fair, ordering ahead on the app is handy and the coffee's decent.”
    • “For me, decent quality and the app makes ordering ahead easy enough.”
    • “Honestly, decent quality and the app makes ordering ahead easy enough. That's about it.”
    • “For me, the app for ordering ahead, mostly. Quality is decent.”
  • Show all 24 different answers

    • “Ordering ahead on the app is handy and the coffee's decent.”×2
    • “To be fair, decent quality and the app makes ordering ahead easy enough. Thanks.”
    • “Ordering ahead on the app is handy and the coffee's decent. Thanks.”
    • “Honestly, decent quality and the app makes ordering ahead easy enough.”
    • “Ordering ahead on the app is handy and the coffee's decent. Just my two cents.”
    • “To be fair, the app for ordering ahead, mostly. Quality is decent.”
    • “For me, the app for ordering ahead, mostly. Quality is decent. Just my two cents.”
    • “Honestly, ordering ahead on the app is handy and the coffee's decent. That's about it.”
    • “Decent coffee, and I can order ahead on the app.”
    • “The app for ordering ahead, mostly. Quality is decent.”
    • “Honestly, easy enough to order ahead; quality is fine. Thanks.”
    • “To be fair, decent coffee, and I can order ahead on the app. Just my two cents.”
    • “Easy enough to order ahead; quality is fine.”
    • “For me, ordering ahead on the app is handy and the coffee's decent.”
    • “To be fair, the app for ordering ahead, mostly. Quality is decent. Just my two cents.”
    • “To be fair, decent quality and the app makes ordering ahead easy enough.”
    • “To be fair, decent coffee, and I can order ahead on the app. Thanks.”
    • “To be fair, ordering ahead on the app is handy and the coffee's decent.”
    • “For me, decent quality and the app makes ordering ahead easy enough.”
    • “Honestly, decent quality and the app makes ordering ahead easy enough. That's about it.”
    • “For me, the app for ordering ahead, mostly. Quality is decent.”
• positiveConvenient Locations & Reliable Coffee24 · 12%
  • “Reliably good coffee, convenient locations.”×3
  • “It's close by and the coffee is always decent.”×3
  • “Convenient stores and coffee I can count on.”×2
  • • “Honestly, reliably good coffee, convenient locations.”×2
    • “The coffee is reliably good and the stores are conveniently located.”
    • “To be fair, good coffee and a store near work.”
    • “Reliably good coffee, convenient locations. Just my two cents.”
    • “Convenient stores and coffee I can count on. Thanks.”
    • “Good coffee and a store near work. Thanks.”
    • “Good coffee and a store near work.”
    • “To be fair, it's close by and the coffee is always decent. That's about it.”
    • “To be fair, good coffee and a store near work. That's about it.”
    • “For me, convenient stores and coffee I can count on.”
    • “For me, good coffee and a store near work. Just my two cents.”
    • “Honestly, it's close by and the coffee is always decent. Thanks.”
    • “Honestly, convenient stores and coffee I can count on. Just my two cents.”
    • “Honestly, convenient stores and coffee I can count on. That's about it.”
    • “It's close by and the coffee is always decent. Just my two cents.”
  • Show all 18 different answers

    • “Honestly, reliably good coffee, convenient locations.”×2
    • “The coffee is reliably good and the stores are conveniently located.”
    • “To be fair, good coffee and a store near work.”
    • “Reliably good coffee, convenient locations. Just my two cents.”
    • “Convenient stores and coffee I can count on. Thanks.”
    • “Good coffee and a store near work. Thanks.”
    • “Good coffee and a store near work.”
    • “To be fair, it's close by and the coffee is always decent. That's about it.”
    • “To be fair, good coffee and a store near work. That's about it.”
    • “For me, convenient stores and coffee I can count on.”
    • “For me, good coffee and a store near work. Just my two cents.”
    • “Honestly, it's close by and the coffee is always decent. Thanks.”
    • “Honestly, convenient stores and coffee I can count on. Just my two cents.”
    • “Honestly, convenient stores and coffee I can count on. That's about it.”
    • “It's close by and the coffee is always decent. Just my two cents.”
• positiveFriendly Staff & Comfortable Workspace23 · 12%
  • “Honestly, nice staff and good seating for working.”×2
  • “To be fair, the people are friendly and it's a good spot to get some work done. Just my two cents.”×2
  • “To be fair, nice staff and good seating for working.”×2
  • • “For me, the people are friendly and it's a good spot to get some work done. Just my two cents.”×2
    • “For me, comfortable space to sit with a laptop, and the staff are friendly.”×2
    • “Friendly staff and a comfortable space to sit and work. That's about it.”
    • “To be fair, friendly staff and a comfortable space to sit and work.”
    • “Honestly, friendly staff, and it's a comfortable place to work for an hour. Thanks.”
    • “Comfortable space to sit with a laptop, and the staff are friendly. That's about it.”
    • “Friendly staff, and it's a comfortable place to work for an hour. Thanks.”
    • “Friendly staff, and it's a comfortable place to work for an hour. That's about it.”
    • “For me, nice staff and good seating for working. Just my two cents.”
    • “Honestly, friendly staff, and it's a comfortable place to work for an hour.”
    • “The people are friendly and it's a good spot to get some work done.”
    • “Honestly, the people are friendly and it's a good spot to get some work done.”
    • “Friendly staff and a comfortable space to sit and work.”
    • “Friendly staff, and it's a comfortable place to work for an hour.”
    • “Friendly staff and a comfortable space to sit and work. Just my two cents.”
  • Show all 18 different answers

    • “For me, the people are friendly and it's a good spot to get some work done. Just my two cents.”×2
    • “For me, comfortable space to sit with a laptop, and the staff are friendly.”×2
    • “Friendly staff and a comfortable space to sit and work. That's about it.”
    • “To be fair, friendly staff and a comfortable space to sit and work.”
    • “Honestly, friendly staff, and it's a comfortable place to work for an hour. Thanks.”
    • “Comfortable space to sit with a laptop, and the staff are friendly. That's about it.”
    • “Friendly staff, and it's a comfortable place to work for an hour. Thanks.”
    • “Friendly staff, and it's a comfortable place to work for an hour. That's about it.”
    • “For me, nice staff and good seating for working. Just my two cents.”
    • “Honestly, friendly staff, and it's a comfortable place to work for an hour.”
    • “The people are friendly and it's a good spot to get some work done.”
    • “Honestly, the people are friendly and it's a good spot to get some work done.”
    • “Friendly staff and a comfortable space to sit and work.”
    • “Friendly staff, and it's a comfortable place to work for an hour.”
    • “Friendly staff and a comfortable space to sit and work. Just my two cents.”
• positiveBean Subscription Service16 · 8%
  • “To be fair, love the subscription — fresh beans arrive right when I run out, every time.”×2
  • “To be fair, the bean subscription. Fresh beans turn up just as I run out. That's about it.”
  • “For me, love the subscription — fresh beans arrive right when I run out, every time.”
  • • “Subscription delivery is perfectly timed — never run out of beans.”
    • “Honestly, love the subscription — fresh beans arrive right when I run out, every time.”
    • “Honestly, love the subscription — fresh beans arrive right when I run out, every time. That's about it.”
    • “To be fair, love the subscription — fresh beans arrive right when I run out, every time. Just my two cents.”
    • “For me, subscription delivery is perfectly timed — never run out of beans.”
    • “Honestly, the bean subscription. Fresh beans turn up just as I run out. That's about it.”
    • “For me, love the subscription — fresh beans arrive right when I run out, every time. Just my two cents.”
    • “Love the subscription — fresh beans arrive right when I run out, every time. Thanks.”
    • “To be fair, subscription delivery is perfectly timed — never run out of beans. Thanks.”
    • “Fresh beans on subscription, right on time every month.”
    • “Honestly, the bean subscription. Fresh beans turn up just as I run out.”
    • “To be fair, subscription delivery is perfectly timed — never run out of beans.”
  • Show all 15 different answers

    • “Subscription delivery is perfectly timed — never run out of beans.”
    • “Honestly, love the subscription — fresh beans arrive right when I run out, every time.”
    • “Honestly, love the subscription — fresh beans arrive right when I run out, every time. That's about it.”
    • “To be fair, love the subscription — fresh beans arrive right when I run out, every time. Just my two cents.”
    • “For me, subscription delivery is perfectly timed — never run out of beans.”
    • “Honestly, the bean subscription. Fresh beans turn up just as I run out. That's about it.”
    • “For me, love the subscription — fresh beans arrive right when I run out, every time. Just my two cents.”
    • “Love the subscription — fresh beans arrive right when I run out, every time. Thanks.”
    • “To be fair, subscription delivery is perfectly timed — never run out of beans. Thanks.”
    • “Fresh beans on subscription, right on time every month.”
    • “Honestly, the bean subscription. Fresh beans turn up just as I run out.”
    • “To be fair, subscription delivery is perfectly timed — never run out of beans.”
• negativeSlow Service / Wait Time Complaints14 · 7%
  • “Honestly, when it comes, the coffee itself is fine. Just my two cents.”×2
  • “Honestly, the coffee — when I eventually get it.”×2
  • “For me, the coffee — when I eventually get it.”×2
  • • “The coffee — when I eventually get it.”×2
    • “Honestly, the coffee's fine once it actually arrives.”
    • “For me, the coffee's fine once it actually arrives. That's about it.”
    • “Honestly, when it comes, the coffee itself is fine. Thanks.”
    • “The coffee's fine once it actually arrives. Thanks.”
    • “For me, coffee is okay when I finally get it.”
    • “The coffee itself is fine when I finally get it. Thanks.”
  • Show all 10 different answers

    • “The coffee — when I eventually get it.”×2
    • “Honestly, the coffee's fine once it actually arrives.”
    • “For me, the coffee's fine once it actually arrives. That's about it.”
    • “Honestly, when it comes, the coffee itself is fine. Thanks.”
    • “The coffee's fine once it actually arrives. Thanks.”
    • “For me, coffee is okay when I finally get it.”
    • “The coffee itself is fine when I finally get it. Thanks.”
• positivePersonalized Service / Baristas Know Me12 · 6%
  • “For me, the baristas remember my order and say hi by name. Feels like my local.”×2
  • “Staff know me and my usual — that's why it feels like my local café.”×2
  • “To be fair, being greeted by name by baristas who know my order. Just my two cents.”
  • • “Honestly, the baristas know my order and always greet me by name — it feels like my local. Thanks.”
    • “Honestly, the baristas remember my order and say hi by name. Feels like my local.”
    • “The baristas know my order and always greet me by name — it feels like my local. That's about it.”
    • “Honestly, the team knows my order before I say it. Love that. That's about it.”
    • “For me, the team knows my order before I say it. Love that.”
    • “Being greeted by name by baristas who know my order. Thanks.”
    • “For me, staff know me and my usual — that's why it feels like my local café.”
  • Show all 10 different answers

    • “Honestly, the baristas know my order and always greet me by name — it feels like my local. Thanks.”
    • “Honestly, the baristas remember my order and say hi by name. Feels like my local.”
    • “The baristas know my order and always greet me by name — it feels like my local. That's about it.”
    • “Honestly, the team knows my order before I say it. Love that. That's about it.”
    • “For me, the team knows my order before I say it. Love that.”
    • “Being greeted by name by baristas who know my order. Thanks.”
    • “For me, staff know me and my usual — that's why it feels like my local café.”

What one thing could we improve?

Themes from 200 of 1,000 answers, picked evenly across the whole fieldwork — each count is out of those 200, and its share estimates the share of all 1,000.

• negativePricing / value deals & bundles41 · 21%
  • “A little expensive lately. Value deals would help.”×4
  • “Honestly, a little expensive lately. Value deals would help.”×3
  • “It's getting a bit pricier; bundles or deals would be welcome. Just my two cents.”×2
  • • “Prices have crept up a little; some value bundles would be welcome. Just my two cents.”×2
    • “Honestly, it's getting a bit pricier; bundles or deals would be welcome.”×2
    • “Prices keep creeping up — a coffee and pastry bundle would be good value. Just my two cents.”×2
    • “It's getting a bit pricier; bundles or deals would be welcome.”
    • “To be fair, a little expensive lately. Value deals would help. Thanks.”
    • “For me, a little expensive lately. Value deals would help.”
    • “To be fair, it's getting expensive — hard to justify the price of a large latte.”
    • “Prices are too high for a latte. Just my two cents.”
    • “To be fair, some value bundles would help now that prices have gone up. Just my two cents.”
    • “To be fair, it's getting a bit pricier; bundles or deals would be welcome. Just my two cents.”
    • “The price of a large latte has gone too far. Just my two cents.”
    • “For me, it's getting a bit pricier; bundles or deals would be welcome.”
    • “It's getting expensive — hard to justify the price of a large latte. Just my two cents.”
    • “Prices keep creeping up — a coffee and pastry bundle would be good value. Thanks.”
    • “A little expensive lately. Value deals would help. Thanks.”
    • “For me, too expensive now. A large latte costs far more than it should. That's about it.”
    • “To be fair, prices have crept up a little; some value bundles would be welcome. Thanks.”
    • “For me, prices keep creeping up — a coffee and pastry bundle would be good value. That's about it.”
    • “Some value bundles would help now that prices have gone up. Thanks.”
    • “For me, it's getting expensive — hard to justify the price of a large latte.”
    • “Prices have crept up a little; some value bundles would be welcome. Thanks.”
    • “A little expensive lately. Value deals would help. That's about it.”
    • “Getting too expensive for what it is — a large latte shouldn't cost this much.”
    • “To be fair, the price of a large latte has gone too far.”
    • “To be fair, it's getting a bit pricier; bundles or deals would be welcome.”
    • “It's getting a bit pricier; bundles or deals would be welcome. That's about it.”
    • “Honestly, prices are too high for a latte. Just my two cents.”
    • “To be fair, some value bundles would help now that prices have gone up.”
    • “Getting too expensive for what it is — a large latte shouldn't cost this much. That's about it.”
  • Show all 32 different answers

    • “Prices have crept up a little; some value bundles would be welcome. Just my two cents.”×2
    • “Honestly, it's getting a bit pricier; bundles or deals would be welcome.”×2
    • “Prices keep creeping up — a coffee and pastry bundle would be good value. Just my two cents.”×2
    • “It's getting a bit pricier; bundles or deals would be welcome.”
    • “To be fair, a little expensive lately. Value deals would help. Thanks.”
    • “For me, a little expensive lately. Value deals would help.”
    • “To be fair, it's getting expensive — hard to justify the price of a large latte.”
    • “Prices are too high for a latte. Just my two cents.”
    • “To be fair, some value bundles would help now that prices have gone up. Just my two cents.”
    • “To be fair, it's getting a bit pricier; bundles or deals would be welcome. Just my two cents.”
    • “The price of a large latte has gone too far. Just my two cents.”
    • “For me, it's getting a bit pricier; bundles or deals would be welcome.”
    • “It's getting expensive — hard to justify the price of a large latte. Just my two cents.”
    • “Prices keep creeping up — a coffee and pastry bundle would be good value. Thanks.”
    • “A little expensive lately. Value deals would help. Thanks.”
    • “For me, too expensive now. A large latte costs far more than it should. That's about it.”
    • “To be fair, prices have crept up a little; some value bundles would be welcome. Thanks.”
    • “For me, prices keep creeping up — a coffee and pastry bundle would be good value. That's about it.”
    • “Some value bundles would help now that prices have gone up. Thanks.”
    • “For me, it's getting expensive — hard to justify the price of a large latte.”
    • “Prices have crept up a little; some value bundles would be welcome. Thanks.”
    • “A little expensive lately. Value deals would help. That's about it.”
    • “Getting too expensive for what it is — a large latte shouldn't cost this much.”
    • “To be fair, the price of a large latte has gone too far.”
    • “To be fair, it's getting a bit pricier; bundles or deals would be welcome.”
    • “It's getting a bit pricier; bundles or deals would be welcome. That's about it.”
    • “Honestly, prices are too high for a latte. Just my two cents.”
    • “To be fair, some value bundles would help now that prices have gone up.”
    • “Getting too expensive for what it is — a large latte shouldn't cost this much. That's about it.”
• negativeMorning wait times / queue & pickup speed39 · 20%
  • “Mornings are slow. A second till would make a big difference.”×3
  • “Faster mobile pickup in the morning please — the line gets slow.”×3
  • “The wait at 8am is ridiculous — fix the morning queue.”×2
  • • “Honestly, faster mobile pickup in the morning please — the line gets slow.”×2
    • “Waiting over 10 minutes for a coffee in the morning is too long.”×2
    • “To be fair, faster mobile pickup in the morning please — the line gets slow.”×2
    • “For me, waiting over 10 minutes for a coffee in the morning is too long. Just my two cents.”×2
    • “For me, faster mobile pickup in the morning please — the line gets slow. Thanks.”×2
    • “The wait times in the mornings are unacceptable — often 10+ minutes for a coffee.”
    • “For me, the wait times in the mornings are unacceptable — often 10+ minutes for a coffee.”
    • “Way too long a wait in the mornings for a takeaway coffee. Thanks.”
    • “For me, a separate pickup lane for app orders would stop mornings getting slow.”
    • “Faster mobile pickup in the morning please — the line gets slow. That's about it.”
    • “To be fair, a separate pickup lane for app orders would stop mornings getting slow.”
    • “To be fair, faster mobile pickup in the morning please — the line gets slow. Just my two cents.”
    • “Waiting over 10 minutes for a coffee in the morning is too long. Just my two cents.”
    • “The morning queue moves slowly; maybe open another till.”
    • “For me, mornings can get slow — a second till or a faster mobile pickup lane would help. Thanks.”
    • “The wait times in the mornings are unacceptable — often 10+ minutes for a coffee. Thanks.”
    • “For me, the morning queue moves slowly; maybe open another till. Thanks.”
    • “For me, the morning queue moves slowly; maybe open another till.”
    • “The wait at 8am is ridiculous — fix the morning queue. Thanks.”
    • “Way too long a wait in the mornings for a takeaway coffee.”
    • “For me, way too long a wait in the mornings for a takeaway coffee.”
    • “To be fair, mornings are slow. A second till would make a big difference. Thanks.”
    • “Mornings can get slow — a second till or a faster mobile pickup lane would help.”
    • “For me, the morning queue moves slowly; maybe open another till. Just my two cents.”
    • “For me, morning wait times. I've waited 15 minutes more than once.”
    • “To be fair, mornings are slow. A second till would make a big difference.”
  • Show all 29 different answers

    • “Honestly, faster mobile pickup in the morning please — the line gets slow.”×2
    • “Waiting over 10 minutes for a coffee in the morning is too long.”×2
    • “To be fair, faster mobile pickup in the morning please — the line gets slow.”×2
    • “For me, waiting over 10 minutes for a coffee in the morning is too long. Just my two cents.”×2
    • “For me, faster mobile pickup in the morning please — the line gets slow. Thanks.”×2
    • “The wait times in the mornings are unacceptable — often 10+ minutes for a coffee.”
    • “For me, the wait times in the mornings are unacceptable — often 10+ minutes for a coffee.”
    • “Way too long a wait in the mornings for a takeaway coffee. Thanks.”
    • “For me, a separate pickup lane for app orders would stop mornings getting slow.”
    • “Faster mobile pickup in the morning please — the line gets slow. That's about it.”
    • “To be fair, a separate pickup lane for app orders would stop mornings getting slow.”
    • “To be fair, faster mobile pickup in the morning please — the line gets slow. Just my two cents.”
    • “Waiting over 10 minutes for a coffee in the morning is too long. Just my two cents.”
    • “The morning queue moves slowly; maybe open another till.”
    • “For me, mornings can get slow — a second till or a faster mobile pickup lane would help. Thanks.”
    • “The wait times in the mornings are unacceptable — often 10+ minutes for a coffee. Thanks.”
    • “For me, the morning queue moves slowly; maybe open another till. Thanks.”
    • “For me, the morning queue moves slowly; maybe open another till.”
    • “The wait at 8am is ridiculous — fix the morning queue. Thanks.”
    • “Way too long a wait in the mornings for a takeaway coffee.”
    • “For me, way too long a wait in the mornings for a takeaway coffee.”
    • “To be fair, mornings are slow. A second till would make a big difference. Thanks.”
    • “Mornings can get slow — a second till or a faster mobile pickup lane would help.”
    • “For me, the morning queue moves slowly; maybe open another till. Just my two cents.”
    • “For me, morning wait times. I've waited 15 minutes more than once.”
    • “To be fair, mornings are slow. A second till would make a big difference.”
• negativeSeating/space at Surry Hills during rush25 · 13%
  • “The Surry Hills store needs more tables during the rush.”×3
  • “Surry Hills gets packed at 8am — a few more seats would help. That's about it.”×2
  • “Hard to find a seat at Surry Hills in the morning rush.”×2
  • • “Surry Hills gets packed at 8am — a few more seats would help. Thanks.”×2
    • “More seating at Surry Hills in the mornings.”×2
    • “To be fair, the Surry Hills store needs more tables during the rush. That's about it.”×2
    • “To be fair, hard to find a seat at Surry Hills in the morning rush. Thanks.”
    • “More seating at Surry Hills in the mornings. That's about it.”
    • “Honestly, a few more seats at the Surry Hills store during the morning rush. Thanks.”
    • “To be fair, a few more seats at the Surry Hills store during the morning rush. That's about it.”
    • “For me, a few more seats at the Surry Hills store during the morning rush. That's about it.”
    • “A few more seats at the Surry Hills store during the morning rush.”
    • “For me, more seating at Surry Hills in the mornings.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help.”
    • “Hard to find a seat at Surry Hills in the morning rush. Just my two cents.”
    • “Surry Hills gets packed at 8am — a few more seats would help. Just my two cents.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help. That's about it.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help. Thanks.”
  • Show all 18 different answers

    • “Surry Hills gets packed at 8am — a few more seats would help. Thanks.”×2
    • “More seating at Surry Hills in the mornings.”×2
    • “To be fair, the Surry Hills store needs more tables during the rush. That's about it.”×2
    • “To be fair, hard to find a seat at Surry Hills in the morning rush. Thanks.”
    • “More seating at Surry Hills in the mornings. That's about it.”
    • “Honestly, a few more seats at the Surry Hills store during the morning rush. Thanks.”
    • “To be fair, a few more seats at the Surry Hills store during the morning rush. That's about it.”
    • “For me, a few more seats at the Surry Hills store during the morning rush. That's about it.”
    • “A few more seats at the Surry Hills store during the morning rush.”
    • “For me, more seating at Surry Hills in the mornings.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help.”
    • “Hard to find a seat at Surry Hills in the morning rush. Just my two cents.”
    • “Surry Hills gets packed at 8am — a few more seats would help. Just my two cents.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help. That's about it.”
    • “Honestly, Surry Hills gets packed at 8am — a few more seats would help. Thanks.”
• mixedOat milk options24 · 12%
  • “More oat milk options would be great; everything else is fine. Thanks.”×2
  • “More oat milk options would be great; everything else is fine.”×2
  • “To be fair, maybe offer another oat milk brand. Otherwise all good.”×2
  • • “Maybe offer another oat milk brand. Otherwise all good. That's about it.”×2
    • “Maybe offer another oat milk brand. Otherwise all good.”
    • “More oat milk options would be great; everything else is fine. That's about it.”
    • “For me, more oat milk options would be great; everything else is fine. Thanks.”
    • “For me, oat milk choices could be better — that's about it.”
    • “To be fair, a second oat milk option please! Otherwise keep it up.”
    • “A second oat milk option please! Otherwise keep it up.”
    • “For me, more oat milk options would be great; everything else is fine.”
    • “More oat milk options would be great; everything else is fine. Just my two cents.”
    • “To be fair, maybe offer another oat milk brand. Otherwise all good. Just my two cents.”
    • “Honestly, maybe offer another oat milk brand. Otherwise all good.”
    • “For me, a second oat milk option please! Otherwise keep it up.”
    • “For me, more oat milk options would be great; everything else is fine. That's about it.”
    • “Honestly, maybe offer another oat milk brand. Otherwise all good. Just my two cents.”
    • “Honestly, maybe more oat milk options — otherwise keep doing what you're doing.”
    • “Oat milk choices could be better — that's about it.”
    • “Honestly, oat milk choices could be better — that's about it.”
  • Show all 20 different answers

    • “Maybe offer another oat milk brand. Otherwise all good. That's about it.”×2
    • “Maybe offer another oat milk brand. Otherwise all good.”
    • “More oat milk options would be great; everything else is fine. That's about it.”
    • “For me, more oat milk options would be great; everything else is fine. Thanks.”
    • “For me, oat milk choices could be better — that's about it.”
    • “To be fair, a second oat milk option please! Otherwise keep it up.”
    • “A second oat milk option please! Otherwise keep it up.”
    • “For me, more oat milk options would be great; everything else is fine.”
    • “More oat milk options would be great; everything else is fine. Just my two cents.”
    • “To be fair, maybe offer another oat milk brand. Otherwise all good. Just my two cents.”
    • “Honestly, maybe offer another oat milk brand. Otherwise all good.”
    • “For me, a second oat milk option please! Otherwise keep it up.”
    • “For me, more oat milk options would be great; everything else is fine. That's about it.”
    • “Honestly, maybe offer another oat milk brand. Otherwise all good. Just my two cents.”
    • “Honestly, maybe more oat milk options — otherwise keep doing what you're doing.”
    • “Oat milk choices could be better — that's about it.”
    • “Honestly, oat milk choices could be better — that's about it.”
• mixedPastry selection / availability22 · 11%
  • “Not much — the pastries sell out by the afternoon.”×4
  • “Pastry selection is thin by mid-afternoon; that's all.”×2
  • “Nothing major. More pastries in the afternoon, maybe. Just my two cents.”×2
  • • “Nothing major. More pastries in the afternoon, maybe. That's about it.”
    • “Honestly, nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Honestly, nothing major. More pastries in the afternoon, maybe. That's about it.”
    • “A bigger pastry range later in the day would be nice. Just my two cents.”
    • “For me, a bigger pastry range later in the day would be nice. Thanks.”
    • “Nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Not much — the pastries sell out by the afternoon. Just my two cents.”
    • “Nothing major — perhaps a slightly bigger pastry selection later in the day. That's about it.”
    • “Nothing major. More pastries in the afternoon, maybe.”
    • “Not much — the pastries sell out by the afternoon. That's about it.”
    • “To be fair, pastry selection is thin by mid-afternoon; that's all.”
    • “Honestly, not much — the pastries sell out by the afternoon. Thanks.”
    • “For me, nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Honestly, nothing major. More pastries in the afternoon, maybe.”
  • Show all 17 different answers

    • “Nothing major. More pastries in the afternoon, maybe. That's about it.”
    • “Honestly, nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Honestly, nothing major. More pastries in the afternoon, maybe. That's about it.”
    • “A bigger pastry range later in the day would be nice. Just my two cents.”
    • “For me, a bigger pastry range later in the day would be nice. Thanks.”
    • “Nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Not much — the pastries sell out by the afternoon. Just my two cents.”
    • “Nothing major — perhaps a slightly bigger pastry selection later in the day. That's about it.”
    • “Nothing major. More pastries in the afternoon, maybe.”
    • “Not much — the pastries sell out by the afternoon. That's about it.”
    • “To be fair, pastry selection is thin by mid-afternoon; that's all.”
    • “Honestly, not much — the pastries sell out by the afternoon. Thanks.”
    • “For me, nothing major — perhaps a slightly bigger pastry selection later in the day.”
    • “Honestly, nothing major. More pastries in the afternoon, maybe.”
• negativeApp rewards screen confusing21 · 11%
  • “The rewards screen in the app is confusing.”×2
  • “App's fine, but I can never work out the rewards page.”×2
  • “For me, the app works, though finding my rewards is confusing.”×2
  • • “Make the rewards section of the app easier to navigate. That's about it.”×2
    • “To be fair, the rewards screen in the app is confusing. That's about it.”
    • “To be fair, the rewards screen in the app is confusing.”
    • “To be fair, the app is okay but the rewards screen is a bit confusing to navigate.”
    • “The app works, though finding my rewards is confusing.”
    • “To be fair, app's fine, but I can never work out the rewards page. That's about it.”
    • “For me, the app is okay but the rewards screen is a bit confusing to navigate.”
    • “To be fair, the app works, though finding my rewards is confusing. Just my two cents.”
    • “The app works, though finding my rewards is confusing. Thanks.”
    • “Honestly, make the rewards section of the app easier to navigate. That's about it.”
    • “The app is okay but the rewards screen is a bit confusing to navigate. Thanks.”
    • “To be fair, the app works, though finding my rewards is confusing. Thanks.”
    • “Honestly, make the rewards section of the app easier to navigate.”
    • “The app works, though finding my rewards is confusing. That's about it.”
  • Show all 17 different answers

    • “Make the rewards section of the app easier to navigate. That's about it.”×2
    • “To be fair, the rewards screen in the app is confusing. That's about it.”
    • “To be fair, the rewards screen in the app is confusing.”
    • “To be fair, the app is okay but the rewards screen is a bit confusing to navigate.”
    • “The app works, though finding my rewards is confusing.”
    • “To be fair, app's fine, but I can never work out the rewards page. That's about it.”
    • “For me, the app is okay but the rewards screen is a bit confusing to navigate.”
    • “To be fair, the app works, though finding my rewards is confusing. Just my two cents.”
    • “The app works, though finding my rewards is confusing. Thanks.”
    • “Honestly, make the rewards section of the app easier to navigate. That's about it.”
    • “The app is okay but the rewards screen is a bit confusing to navigate. Thanks.”
    • “To be fair, the app works, though finding my rewards is confusing. Thanks.”
    • “Honestly, make the rewards section of the app easier to navigate.”
    • “The app works, though finding my rewards is confusing. That's about it.”
• negativePerth delivery slow/lukewarm17 · 9%
  • “Perth delivery takes ages and the coffee arrives lukewarm.”×4
  • “Slow delivery in Perth. Lukewarm by the time it gets here.”×2
  • “Delivery in Perth is slow and sometimes arrives lukewarm. Thanks.”
  • • “Delivery in Perth is slow and sometimes arrives lukewarm. That's about it.”
    • “For me, delivery in Perth is slow and sometimes arrives lukewarm. Thanks.”
    • “Perth delivery takes ages and the coffee arrives lukewarm. Just my two cents.”
    • “Honestly, Perth delivery takes ages and the coffee arrives lukewarm. That's about it.”
    • “For me, in Perth the delivery is slow and the coffee isn't hot when it arrives. Thanks.”
    • “For me, in Perth the delivery is slow and the coffee isn't hot when it arrives.”
    • “Delivery in Perth is slow and sometimes arrives lukewarm.”
    • “For me, delivery in Perth is slow and sometimes arrives lukewarm.”
    • “In Perth the delivery is slow and the coffee isn't hot when it arrives. Thanks.”
    • “Honestly, delivery to my place in Perth is slow; drinks are often lukewarm. Thanks.”
  • Show all 13 different answers

    • “Delivery in Perth is slow and sometimes arrives lukewarm. That's about it.”
    • “For me, delivery in Perth is slow and sometimes arrives lukewarm. Thanks.”
    • “Perth delivery takes ages and the coffee arrives lukewarm. Just my two cents.”
    • “Honestly, Perth delivery takes ages and the coffee arrives lukewarm. That's about it.”
    • “For me, in Perth the delivery is slow and the coffee isn't hot when it arrives. Thanks.”
    • “For me, in Perth the delivery is slow and the coffee isn't hot when it arrives.”
    • “Delivery in Perth is slow and sometimes arrives lukewarm.”
    • “For me, delivery in Perth is slow and sometimes arrives lukewarm.”
    • “In Perth the delivery is slow and the coffee isn't hot when it arrives. Thanks.”
    • “Honestly, delivery to my place in Perth is slow; drinks are often lukewarm. Thanks.”
• negativeApp crashes/payment issues6 · 3%
  • “App crashes at checkout, so I lose the order and have to start again.”
  • “For me, app crashes at checkout, so I lose the order and have to start again.”
  • “Honestly, paying in the app is unreliable; it crashes and drops my order. Thanks.”
  • • “Honestly, app crashes at checkout, so I lose the order and have to start again.”
    • “Honestly, the app crashed at payment twice this week and my order was lost. Thanks.”
    • “Paying in the app is unreliable; it crashes and drops my order. That's about it.”
  • Show all 6 different answers

    • “Honestly, app crashes at checkout, so I lose the order and have to start again.”
    • “Honestly, the app crashed at payment twice this week and my order was lost. Thanks.”
    • “Paying in the app is unreliable; it crashes and drops my order. That's about it.”
• negativeWebsite/online order errors5 · 3%
  • “Orders through the website are frequently wrong or missing items. Thanks.”×2
  • “Honestly, online orders keep arriving with items missing.”
  • “The website gets my order wrong more often than not.”
  • • “Honestly, my website orders are often wrong or missing something. Thanks.”
  • Show all 4 different answers

    • “Honestly, my website orders are often wrong or missing something. Thanks.”

Any other comments? (optional)

Themes from 200 of 357 answers, picked evenly across the whole fieldwork — each count is out of those 200, and its share estimates the share of all 357.

• positiveGeneral positive feedback / satisfaction79 · 40%
  • “Consistently great service — thank you.”×6
  • “Just a thanks to the team.”×5
  • “Thank you, the service is always good.”×4
  • • “Thanks for the consistently great service.”×4
    • “For me, keep doing what you're doing.”×3
    • “Keep doing what you're doing.”×3
    • “Honestly, pretty solid experience all round.”×3
    • “Solid overall.”×2
    • “For me, good overall, no complaints. Just my two cents.”×2
    • “For me, consistently great service — thank you.”×2
    • “Solid overall. Just my two cents.”×2
    • “To be fair, good overall, no complaints.”×2
    • “Overall it's a good experience. Just my two cents.”×2
    • “To be fair, thank you, the service is always good.”×2
    • “Pretty solid experience all round.”×2
    • “For me, thank you, the service is always good.”×2
    • “To be fair, just a thanks to the team.”
    • “To be fair, consistently great service — thank you.”
    • “Keep doing what you're doing. Thanks.”
    • “Honestly, consistently great service — thank you.”
    • “Honestly, just a thanks to the team.”
    • “Honestly, overall a solid experience. That's about it.”
    • “To be fair, pretty solid experience all round.”
    • “Honestly, overall it's a good experience.”
    • “Honestly, keep doing what you're doing.”
    • “For me, solid overall.”
    • “Pretty solid experience all round. Just my two cents.”
    • “To be fair, overall it's a good experience. That's about it.”
    • “Overall a solid experience. That's about it.”
    • “Thanks for always being great.”
    • “Honestly, good overall, no complaints. Just my two cents.”
    • “For me, overall it's a good experience.”
    • “Honestly, good overall, no complaints. That's about it.”
    • “Good overall, no complaints.”
    • “To be fair, thanks for the consistently great service.”
    • “Honestly, thanks for always being great.”
    • “For me, overall it's a good experience. Just my two cents.”
    • “To be fair, solid overall. Thanks.”
    • “To be fair, thanks for always being great.”
    • “Keep doing what you're doing. Just my two cents.”
    • “To be fair, keep doing what you're doing.”
    • “Good overall, no complaints. Just my two cents.”
    • “For me, pretty solid experience all round. Just my two cents.”
    • “Honestly, solid overall.”
    • “Honestly, thank you, the service is always good.”
    • “For me, thanks for always being great.”
    • “Keep doing what you're doing. That's about it.”
    • “For me, keep doing what you're doing. Just my two cents.”
    • “Good overall, no complaints. That's about it.”
  • Show all 49 different answers

    • “Thanks for the consistently great service.”×4
    • “For me, keep doing what you're doing.”×3
    • “Keep doing what you're doing.”×3
    • “Honestly, pretty solid experience all round.”×3
    • “Solid overall.”×2
    • “For me, good overall, no complaints. Just my two cents.”×2
    • “For me, consistently great service — thank you.”×2
    • “Solid overall. Just my two cents.”×2
    • “To be fair, good overall, no complaints.”×2
    • “Overall it's a good experience. Just my two cents.”×2
    • “To be fair, thank you, the service is always good.”×2
    • “Pretty solid experience all round.”×2
    • “For me, thank you, the service is always good.”×2
    • “To be fair, just a thanks to the team.”
    • “To be fair, consistently great service — thank you.”
    • “Keep doing what you're doing. Thanks.”
    • “Honestly, consistently great service — thank you.”
    • “Honestly, just a thanks to the team.”
    • “Honestly, overall a solid experience. That's about it.”
    • “To be fair, pretty solid experience all round.”
    • “Honestly, overall it's a good experience.”
    • “Honestly, keep doing what you're doing.”
    • “For me, solid overall.”
    • “Pretty solid experience all round. Just my two cents.”
    • “To be fair, overall it's a good experience. That's about it.”
    • “Overall a solid experience. That's about it.”
    • “Thanks for always being great.”
    • “Honestly, good overall, no complaints. Just my two cents.”
    • “For me, overall it's a good experience.”
    • “Honestly, good overall, no complaints. That's about it.”
    • “Good overall, no complaints.”
    • “To be fair, thanks for the consistently great service.”
    • “Honestly, thanks for always being great.”
    • “For me, overall it's a good experience. Just my two cents.”
    • “To be fair, solid overall. Thanks.”
    • “To be fair, thanks for always being great.”
    • “Keep doing what you're doing. Just my two cents.”
    • “To be fair, keep doing what you're doing.”
    • “Good overall, no complaints. Just my two cents.”
    • “For me, pretty solid experience all round. Just my two cents.”
    • “Honestly, solid overall.”
    • “Honestly, thank you, the service is always good.”
    • “For me, thanks for always being great.”
    • “Keep doing what you're doing. That's about it.”
    • “For me, keep doing what you're doing. Just my two cents.”
    • “Good overall, no complaints. That's about it.”
• neutralNo additional comments47 · 24%
  • “Nothing else, thanks.”×7
  • “No other comments, thanks for asking.”×5
  • “That's all from me, thanks for asking.”×4
  • • “Honestly, no other comments, thanks for asking.”×3
    • “Honestly, nothing else, thanks.”×3
    • “For me, no other comments.”×3
    • “To be fair, that's all from me, thanks for asking.”×2
    • “For me, nothing else, thanks.”×2
    • “Honestly, that's all from me, thanks for asking.”×2
    • “For me, no other comments, thanks for asking.”×2
    • “For me, nothing to add.”×2
    • “No other comments. That's about it.”
    • “No other comments.”
    • “For me, nothing to add. Just my two cents.”
    • “Nothing to add. That's about it.”
    • “Honestly, nothing to add.”
    • “To be fair, no other comments. That's about it.”
    • “For me, no other comments. Just my two cents.”
    • “Nothing to add. Thanks.”
    • “For me, that's all from me, thanks for asking.”
    • “Nothing to add.”
    • “Honestly, no other comments.”
    • “For me, no other comments. That's about it.”
  • Show all 23 different answers

    • “Honestly, no other comments, thanks for asking.”×3
    • “Honestly, nothing else, thanks.”×3
    • “For me, no other comments.”×3
    • “To be fair, that's all from me, thanks for asking.”×2
    • “For me, nothing else, thanks.”×2
    • “Honestly, that's all from me, thanks for asking.”×2
    • “For me, no other comments, thanks for asking.”×2
    • “For me, nothing to add.”×2
    • “No other comments. That's about it.”
    • “No other comments.”
    • “For me, nothing to add. Just my two cents.”
    • “Nothing to add. That's about it.”
    • “Honestly, nothing to add.”
    • “To be fair, no other comments. That's about it.”
    • “For me, no other comments. Just my two cents.”
    • “Nothing to add. Thanks.”
    • “For me, that's all from me, thanks for asking.”
    • “Nothing to add.”
    • “Honestly, no other comments.”
    • “For me, no other comments. That's about it.”
• positiveRecommendations / referrals30 · 15%
  • “Keep it up! I tell all my friends about you.”×3
  • “Keep it up — recommend you to everyone. Just my two cents.”×3
  • “For me, keep it up! I tell all my friends about you. That's about it.”×2
  • • “To be fair, already recommended you to half my office.”×2
    • “Great work — I recommend Brew Haven to everyone.”×2
    • “Great work — I recommend Brew Haven to everyone. Just my two cents.”×2
    • “Keep it up! I tell all my friends about you. Thanks.”
    • “Keep it up! I tell all my friends about you. That's about it.”
    • “Honestly, keep it up — recommend you to everyone.”
    • “Honestly, great work — I recommend Brew Haven to everyone. That's about it.”
    • “For me, already recommended you to half my office.”
    • “Honestly, great work — I recommend Brew Haven to everyone.”
    • “For me, already recommended you to half my office. That's about it.”
    • “Keep it up — recommend you to everyone.”
    • “Honestly, keep it up! I tell all my friends about you.”
    • “Already recommended you to half my office. Thanks.”
    • “For me, great work — I recommend Brew Haven to everyone.”
    • “Great work — I recommend Brew Haven to everyone. That's about it.”
    • “Already recommended you to half my office. That's about it.”
    • “For me, keep it up — recommend you to everyone.”
    • “To be fair, great work — I recommend Brew Haven to everyone. That's about it.”
    • “To be fair, keep it up — recommend you to everyone. That's about it.”
  • Show all 22 different answers

    • “To be fair, already recommended you to half my office.”×2
    • “Great work — I recommend Brew Haven to everyone.”×2
    • “Great work — I recommend Brew Haven to everyone. Just my two cents.”×2
    • “Keep it up! I tell all my friends about you. Thanks.”
    • “Keep it up! I tell all my friends about you. That's about it.”
    • “Honestly, keep it up — recommend you to everyone.”
    • “Honestly, great work — I recommend Brew Haven to everyone. That's about it.”
    • “For me, already recommended you to half my office.”
    • “Honestly, great work — I recommend Brew Haven to everyone.”
    • “For me, already recommended you to half my office. That's about it.”
    • “Keep it up — recommend you to everyone.”
    • “Honestly, keep it up! I tell all my friends about you.”
    • “Already recommended you to half my office. Thanks.”
    • “For me, great work — I recommend Brew Haven to everyone.”
    • “Great work — I recommend Brew Haven to everyone. That's about it.”
    • “Already recommended you to half my office. That's about it.”
    • “For me, keep it up — recommend you to everyone.”
    • “To be fair, great work — I recommend Brew Haven to everyone. That's about it.”
    • “To be fair, keep it up — recommend you to everyone. That's about it.”
• negativePerth delivery temperature/speed issues27 · 14%
  • “Delivery speed and temperature need work in Perth.”×5
  • “Please make Perth delivery faster and hotter.”×3
  • “Fix delivery temperatures and speed, especially in Perth. Thanks.”×2
  • • “Honestly, fix delivery temperatures and speed, especially in Perth.”×2
    • “Please make Perth delivery faster and hotter. Just my two cents.”×2
    • “To be fair, Perth delivery: too slow, too cold. That's about it.”
    • “Fix delivery temperatures and speed, especially in Perth.”
    • “For me, fix delivery temperatures and speed, especially in Perth.”
    • “Speed up delivery in Perth and keep the drinks hot. That's about it.”
    • “For me, delivery speed and temperature need work in Perth.”
    • “Perth delivery: too slow, too cold.”
    • “To be fair, fix delivery temperatures and speed, especially in Perth.”
    • “Perth delivery: too slow, too cold. Just my two cents.”
    • “To be fair, Perth delivery: too slow, too cold.”
    • “Honestly, please make Perth delivery faster and hotter. That's about it.”
    • “To be fair, fix delivery temperatures and speed, especially in Perth. That's about it.”
    • “Honestly, Perth delivery: too slow, too cold.”
    • “Honestly, delivery speed and temperature need work in Perth. That's about it.”
  • Show all 18 different answers

    • “Honestly, fix delivery temperatures and speed, especially in Perth.”×2
    • “Please make Perth delivery faster and hotter. Just my two cents.”×2
    • “To be fair, Perth delivery: too slow, too cold. That's about it.”
    • “Fix delivery temperatures and speed, especially in Perth.”
    • “For me, fix delivery temperatures and speed, especially in Perth.”
    • “Speed up delivery in Perth and keep the drinks hot. That's about it.”
    • “For me, delivery speed and temperature need work in Perth.”
    • “Perth delivery: too slow, too cold.”
    • “To be fair, fix delivery temperatures and speed, especially in Perth.”
    • “Perth delivery: too slow, too cold. Just my two cents.”
    • “To be fair, Perth delivery: too slow, too cold.”
    • “Honestly, please make Perth delivery faster and hotter. That's about it.”
    • “To be fair, fix delivery temperatures and speed, especially in Perth. That's about it.”
    • “Honestly, Perth delivery: too slow, too cold.”
    • “Honestly, delivery speed and temperature need work in Perth. That's about it.”
• negativeMorning queue / app issues17 · 9%
  • “Fix the morning queue and the app and I'd come more often.”×2
  • “If the mornings and the app were better I'd visit a lot more.”×2
  • “Fix the morning queue and the app and I'd come more often. That's about it.”
  • • “Fix the morning queue and the app and I'd come more often. Thanks.”
    • “Sort out the app and the mornings, please — I'd be back more. That's about it.”
    • “To be fair, if the mornings and the app were better I'd visit a lot more. Just my two cents.”
    • “To be fair, sort out the app and the mornings, please — I'd be back more.”
    • “Honestly, if the mornings and the app were better I'd visit a lot more.”
    • “Mornings and the app are the two things stopping me coming more. That's about it.”
    • “For me, fix the morning queue and the app and I'd come more often. Thanks.”
    • “For me, please sort out the mornings and the app and I'll happily come back more often. Thanks.”
    • “To be fair, fix the morning queue and the app and I'd come more often. That's about it.”
    • “Honestly, please sort out the mornings and the app and I'll happily come back more often.”
    • “For me, fix the morning queue and the app and I'd come more often. That's about it.”
    • “Honestly, please sort out the mornings and the app and I'll happily come back more often. Just my two cents.”
  • Show all 15 different answers

    • “Fix the morning queue and the app and I'd come more often. Thanks.”
    • “Sort out the app and the mornings, please — I'd be back more. That's about it.”
    • “To be fair, if the mornings and the app were better I'd visit a lot more. Just my two cents.”
    • “To be fair, sort out the app and the mornings, please — I'd be back more.”
    • “Honestly, if the mornings and the app were better I'd visit a lot more.”
    • “Mornings and the app are the two things stopping me coming more. That's about it.”
    • “For me, fix the morning queue and the app and I'd come more often. Thanks.”
    • “For me, please sort out the mornings and the app and I'll happily come back more often. Thanks.”
    • “To be fair, fix the morning queue and the app and I'd come more often. That's about it.”
    • “Honestly, please sort out the mornings and the app and I'll happily come back more often.”
    • “For me, fix the morning queue and the app and I'd come more often. That's about it.”
    • “Honestly, please sort out the mornings and the app and I'll happily come back more often. Just my two cents.”